All products for sale in the Scrap Originals Store are electronically distributed, nothing will be shipped.
Due to the nature of Electronic Goods, Scrap Originals enforces a strict "No Refunds" policy.
In certain situations, some requests for refunds will be forwarded to the respective designer and will be within their discretion on how to handle the refund. Although Scrap Originals will attempt to assist the buyer with any problems they might have, ultimate responsibility for refunds lies with the designer involved.
We cannot refund purchases for incompatibility issues. Digital scrapbook kits, paper packs, element packs, word art, etc. are typically .jpg and/or .png files. The vast majority of image editing programs will handle any and all .jpg and/or .png files. Since these files are the standard file format for the digital scrapbooking world, these file types will not typically be listed in the product descriptions. For those products that are program specific, designers put in their descriptions what program the action/style/template was designed for. Money will not be refunded due to misunderstandings about software compatibility.
Upon investigation, some issues may be found to be on the side of PayPal. We request that you contact them to further investigate the issue so that it can be resolved.